(1)   General Terms

  1. These terms and conditions govern the agreement between the Client and Fly&I.
  3. Definitions    
    1. Fly&I – website and trade mark of Dotyk Motyla Ltd registered at Zwirki I Wigury 30a/25, 42-500 Bedzin, Poland;
    2. Client- the person who instructs Fly&I, also the passenger on whose behalf the claim is registered;
    3. Agreement - the Agreement between the Client and Fly&I on the basis of which the Client authorises Fly&I to represent him in collection of compensation from the airline;
    4. Registration – claim registration against the airline made by the client on his/her behalf and behalf of co-passengers.
  4. Registration – claim registration against the airline made by the client on his/her behalf and behalf of co-passengers.
  5. If you make a claim on behalf of somebody else, you guarantee that you have their agreement to do so.

(2) Agreement

  1. Our application form is without obligation and should be to be treated as invitation to enter into an agreement. By submitting the form, you declare that you are authorised to enter into the Agreement with us.
  2. An Agreement is made when we accept your claim in writing, following verification, or when we carry out your order. We are entitled to refuse acceptance of your claim without stating a reason.
  3. By registering the claim on Fly&I website, you confirm the acceptance of the T&C therefore sealing the agreement with us. Fly&I does not send T&Cs by post to the client.
  4. By engaging the services of Fly&I you confirm that you have not disposed of the Claim in any other manner, nor have you engaged a third party to enforce this Claim. For the duration of this contract pertaining to the enforcement of your Claim, you may not independently engage other service providers, lawyers or private or public agencies to act in your interest, take legal action or dispose of with the Claim. If you register your Claim in breach of this clause and receive compensation after our engagement, you will be responsible to pay our fees in accordance with clause 5.

(3)  Representation

  1. By submitting the claim you authorise us to: :        
    1. represent you in pursuing your rights against the airline or other entity;
    2. claim, communicate and accept compensation or other tangible benefits on your behalf from the airline or other entity;
    3. negotiations
    4. taking necessary legal action   

(4)   Client Obligations

  1. The Client declares that all information provided is accurate, complete and true.
  2. The Client agrees to return a signed Authority within 14 days from the request.
  3. The Client agrees to inform Fly&I of all correspondence previously sent to and received from the Airline, as well as offers and discounts given or done by the Airline regarding the Claim before this Agreement was entered into.
  4. The Client agrees to indemnify Fly&I in the event Fly&I undertook activities based on false or incorrect information.
  5. The Client agrees to provide all Documents and Data requested by Fly&I without delay.  
  6. The Client will refrain from communicating directly with the Airline or its legal representatives and will notify Fly&I in writing immediately such attempts are made.  
  7. The Client will always and immediately inform Fly&I in writing of any payments made by the airline, any news or developments regarding the Claim. Fly&I cannot be held liable for the Client's failure to follow this instruction or any consequences thereof.
  8. The Client agrees to submit full and correct personal data. If the Client's contact details change the Client will immediately inform Fly&I of these changes.

(5)    Fees

  1. Fly&I does not charge the Client for registering the claim.
  2. On successful recovery, we will deduct our fee constituting 27% of the total sum recovered and administration fee of 25 Euro and will forward the remainder to your bank account.Vat at 23% will be added to all our fees.
  3. In case the airline or other entity make a payment directly to the Client, the Client agrees to notify us immediately and reimburse our fee of 27% of the total sum recovered and administration fee of 25 Euro plus VAT. Payment of our fee is due irrespective of the Client’s failure to notify us.  
  4. If no payment is made within 14 days since receipt of the payment from the airline or other entity, Fly&I is entitled to a fee specified at clause 5.2, administration fee in the sum of 100 euro, interest rate at 13% per annum and all costs incurred in recovery against the Client.
  5. The payment will be made within 15 working days from the moment the Client provides the bank details.
  6. Fly&I cannot be held liable for any damages resulting from the provision of erroneous bank account details by the Client. Fly&I cannot be held liable for bank charges levied by the Client’s bank. Any transfers outside the Euro zone, will attract a fee of 30 euro; this fee will be charged to the Client and shown on the invoice.
  7. Fly&I reserves the right to increase the administrative fee to €100 in cases where the client ceases cooperation prior to instigation of legal or administrative proceedings

(6) Duration of the Agreement

  1. This Agreement is valid for the duration necessary to execute the Client’s entitlement to compensation.
  2. This Agreement expires when:
    1. the compensation or other tangible benefit has been paid to the Client;
    2. having analysed the claim, Fly&I made a decision not to pursue it.
  3. We are entitled to terminate this Agreement, if your delay or failure to provide required information, documentation or return the completed Authority forms prevents us from recovering the compensation. If we terminate this Agreement on this basis you will be liable for our fees specified in clause 5.
  4. You may terminate this Agreement in writing within 14 days from the date the contract was concluded without stating any reasons.
  5. After this period the Client may terminate the Agreement providing important reasons.
  6. In case of termination, the Client is responsible to pay Fly&I fees incurred in pursuing the claim. In case the Client receives the compensation from the Airline after entering into the Agreement, the Client is under the obligation to pay the fee in accordance with clause 5. This sum will be reduced by any earlier paymets made by the Client.
  7. In order to exercise your cancellation right, you must notify us in writing at the following address: claims@flyandi.co.uk

(7) Licence to use website

  1. We own the intellectual property rights to the website and its content. All intellectual property rights are reserved.
  2. You must not::
    1. republish material from this website either in hard copy or on another website;
    2. sell, rent or sub-license material from the website;
    3. show any material from the website in public;
    4. reproduce, duplicate, copy or otherwise exploit material on our website;
    5. edit or otherwise modify any material on the website;
    6. redistribute any material from this website.

(8) Restricted access

  1. If Fly&I provides you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
  2. We may disable your user ID and password without notice or explanation.

(9) Limitations and exclusions of liability

  1. Fly&I does not warrant the completeness or accuracy of the information published on this website. We do not commit to ensuring that the website remains available, or that the material on the website is kept up-to-date.
  2. Fly&I cannot be held liable and/or responsible for the loss of time and/or the expiration of legal terms or limitation periods or for any other negative consequences resulting from the Client's failure to provide accurate contact details or the failure to inform Fly&I of any changes.
  3. Fly&I does everything in their power to guarantee the highest level of service. We are not liable for the results and the way the service is carried out.
  4. Fly&I does not provide documentation to Clients.
  5. Fly&I is not liable in respect of any:
    1. losses arising out of any event or events beyond our reasonable control;
    2. losses consequential to inaccurate, false or incorrect information or documentation provided by the Client;
    3. business losses, including loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill;
    4. loss or corruption of any data, database or software;
    5. special, indirect or consequential loss or damage.

(10) Indemnity

  1. The Client undertakes to indemnify us against any losses, damages, costs, liabilities and expenses incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim on the grounds that you have breached any provision of these terms and conditions.

(11) Variation

  1. We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

(12) Severability

  1. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(13) Entire Agreement

  1. These terms and conditions together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website and submitting of the application, and supersede all previous agreements in respect of your use of this website.

(14) Law and Jurisdiction

  1. These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Cancellation form
Project co-financed from the European Regional Development Fund as part of the Regional Operational Programme and from the state budget funds under the Operational Programme Innovative Economy.